Terms & Conditions of Sale

Deposits.   All sales are dependent on a 25% deposit being paid.  No order can be placed with suppliers or stock reserved until the deposit has been received.

Payments.  Full payment will become due when your order becomes available for delivery.  Payment must be received in full before delivery can be made.

Cancellations.  You are reminded that all orders placed with us and accepted by us form part of a legally binding contract.  Cancellations to orders can only be accepted in writing.  We reserve the right to retain the 25% deposit and levy a charge for any additional costs we may have incurred.

Refunds.  We do not give refunds, only credit notes, unless the goods sold do not conform to the Sales of Goods Act 1988.

Delivery.  Delivery dates quoted are approximate.  We always give delivery times in good faith, but cannot guarantee them and cannot be held responsible for any delays beyond our control.  We will inform you when goods are available for delivery and will expect you to accept delivery within 28 days of the quoted delivery date.  Unfortunately, we do not have the facility to store goods beyond this 28 day period.

Access for delivery and collection.  It is your responsibility to advise us at the time of ordering of any difficulties that may be encountered when we deliver and to ensure this difficulty is noted on the order.  Any additional cost incurred i.e.removal of doors or windows will be the responsibility of the customer.

Any request to deliver goods to unattended premises will be entirely at your own risk.

Unfortunately, cancellations cannot be accepted in the event that our delivery teams are unable to deliver goods into your property due to difficult access.